RML employs more than 50 of the most highly trained and experienced debt recovery staff available in New Zealand.

The staff are situated in strategically located collection centres situated throughout New Zealand. Within New Zealand collection centres operate in Auckland, Christchurch and Dunedin.

The core function of our collection activities is direct communication with your account customer. We utilise many different but effective tools to assist our people in providing our clients with quality measurable results. Tools such as Predictive Dialing technology enhances our ability to collect quickly and efficiently.

In addition, our debtor dignity approach to all collection activities protects your relationship with your customers while allowing RML to still achieve the results. This approach works by ensuring:

• All contact made is both precise and professional

• That the debtor has as many options to pay as possible

• That any demand for payment is friendly but assertive by always striving for Payment In Full

• The utilisation of the RML data base to assess the debtor's history, ability and willingness to pay

• Each account is consistently monitored to ensure all commitments are being met

• Any account unresolved is addressed by proceeding with the next most relevant and appropriate follow-up activity needed.

• Finally, throughout the entire collection process, you can be safe in the knowledge, that our staff are well trained and industry experienced to act in the best interests of our clients and to ensure we maximise your cost savings on Debt Collection.